30 Day money back guarantee
We want to be sure she absolutely loves her jewelry. If you are unsatisfied with your jewelry for any reason, please return it within 30 days of receiving your order for an exchange or a refund (less shipping - see below).
Once it arrives back here, we'll refund the price you paid for the jewelry back onto your original payment method (less the shipping from your original order OR if you chose free shipping on your original order, $7.50-$12 will be deducted for "free not in a hurry shipping" or $15-$25 for "free upgraded shipping" from your refund to cover the original shipping to send you the package). Refunds take approximately 1 - 2 weeks to post to your payment method.
This policy does not apply to custom hand-stamped personalized jewelry due to the completely custom nature of the piece. Hand-stamped jewelry is not returnable.
Please choose an insured and traceable method to send your return to us, as we are not responsible for lost or damaged packages being returned.
You can return her jewelry to:
Because the post office is having some difficulties, please drop us a note & we'll give you our direct studio address.
We are always striving to make our jewelry better and better. If you're unhappy with her jewelry for any reason, please let us know. We would love your feedback.
Just the Right Size guarantee
Even with the leeway our extension chain gives you in sizing, it’s sometimes really hard to know which size to purchase - especially for gifts. If you did purchase the wrong size bracelet or necklace by mistake, we offer resizing within the first 30 days.
This service does not cover shipping or the normal difference in price between sizes.
Has it been more than 30 days? Contact us for our re-sizing program.
If your jewelry should happen to need cleaning or repair after the first 30 days, please do not hesitate to contact us. We will repair, restring or clean your jewelry - at any time - for a small jewelry care fee.
*The Lifetime Warranty covers replacement and/or repair due to failure of wire, clasp, or chain and defective beads.
Abuse of items, lost or missing parts, and shipping charges are not covered under this warranty. Pieces must be restrung to their original size for warranty repair - resizing is not included, but can be purchased separately.
Do you need something repaired, no worries we're here to help. Click here for repair instructions or contact me for one-on-one help.